Professional, responsive and emphatic human presence (e.g. conductors on the train), backed by hardware (e.g. design, CCTV, gates) enhances levels of safety and service.
The improved regional railways in the Netherlands showed a sharp increased patronage. Groningen region is a showcase in this regard that covers all of DRS’ domains and themes. Already very successful, but still many new improvements and projects in progress.
Information on journeys by public transport is user-friendly provided by one national system, called ‘9292’, based on open source data and complemented by trip planners of various local operators, including many apps.
The butterfly model proved to be a very powerful tool to assess the TOD-potential of urban nodes along Dutch railways. Backed by comprehensive research (‘Make Space!’) and additional tools like ‘Sprintcity’, butterfly planning inspires many professionals.
A main station that successfully integrated all modes of transport (e.g. cycling), in particular heavy rail and light rail modes. Den Haag Centraal is an attractive and multi-functionally representative gateway to the city, seat of national government and international meeting point.
A grand station of international standing that successfully integrated all modes of public transport plus other transport (e.g. cycling) - and moreover successfully integrated the (re)development of the surrounding area.